You probably have noticed that major league baseball teams in the U.S. have found some of their most talented players in the Dominican Republic. The same is true about the Contact Center Institute of Las Americas (CCI). CCI is a joint venture between Parque Cibernetico of Santo Domingo (PCSD), Fine Marketing Solutions, and TeleDevelopment Services. CCI applies US best practices, cutting edge technology and proprietary tools to deliver internationally certified multi-lingual agents and management personnel. Our distinct training methodology and results continue to gain recognition from government organizations, educational institutions, and international contact centers. Our success has allowed CCI to forge strategic partnerships with many renown organizations including the American Teleservices Association (ATA), Institute of Professional Technical Training (INFOTEP), Center for Export and Investment of the Dominican Republic (CEI-RD), Pontificia Universidad Católica Madre y Maestra (PUCMM), and NORTEL. Ministry of Higher Education Science and Technology (SEECYT), Ministry of Labor, and Ministry of the Youth. This support network gives CCI access to a rich supply of intellectual capital and resources to continuously grow and enhance its offerings. Graduates are career focused, require less training, and have longer tenure when compared to others.   FEATURED SERVICES   Agent Skills Training. 2 weeks (80 hours) of enhanced customer service and sales skills training.