Case Study – Debt Collection Agency
A leading provider of debt collection services, with annual revenues exceeding $21.8 million annually, was unable to adequately service its clients. Their initial vendor was unable to provide them with the level of candidates that they needed, causing them to miss out on revenues due to the lack of filled seats.

Losing thousands of dollars of day, the debt collection agency employed the services of Contact Center Institute to recruit and train agents to service their clients...
 
Download Case Study
 
Case Study – BPO Company

A premier Business Process Outsourcing vendor, with annual revenues of $6.2 billion, was starting a new campaign here in the Dominican Republic. They had an aggressive plan to meet their client’s expectations by filling 100 of their 400 seat contact center to service a major US client.

Given that this was a new project for their contact center, it was crucial...
 
Download Case Study
 
 
FEATURED SERVICES
 
Agent Skills Training. 2 weeks (80 hours) of enhanced customer
service and sales skills training.