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| The Contact Center Institute Las Americas specializes in providing world-class training to individuals seeking to become job ready. We do this by engaging our students in a manner that keeps them interested and enthusiastic about the skills they are acquiring. By employing adult learning
principles
and utilizing real world experiences our graduates obtain the necessary skills to be successful in related fields. |
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| Let us focus on our core competency and allow us to provide you the human capital necessary to make customer related and retention efforts a breeze. |
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Available Courses:
• Agent Skills Training. 2 weeks (80 hours) of enhanced customer service and sales skills training.
• Short Courses. A range of two to five day courses (hours may vary) focusing on:
- Supervisory skills
- Enhanced communication
- Consultative selling techniques
- Quality assurance methodologies and skills
- Soft and hard collections
- Workforce management
- Telemarketing compliance and much more
• Customized Training. Courses can be customized based upon your business' requirements.
In addition to creating and delivering training, we provide other services that augment customer satisfaction and revenues. |
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| Executive Search & Placement |
| We at the Contact Center Institute of the Americas (CCI) are not... |
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| Consulting |
| You've done your research, you know your business and... |
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| Human Resource Outsourcing |
| CCI has been providing human resources outsourcing solutions... |
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| Payroll |
| Make business easier with our SmartPay services that will... |
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| Ask one of our consultants for more information by calling 809.738.3808 or emailing us at clients@ccidr.com |
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