The FMS Network
With years of experience in the industry and a solid track record come numerous strong relationships. FMS has had the privilege of partnering with organizations spanning the globe. FMS Network partners operate in Latin American countries such as Dominican Republic, Colombia, Bolivia and Mexico and other contact center destinations like the Philippines, Eastern Europe and more. The FMS Network is truly worldwide, affording our clients with alternatives for each project. Each of these contact centers has inbound, outbound and bpo experience ranging from:
- Customer Service (voice & chat)
- Sales
- Technical Support
- Email Marketing
- Billing
- Debt Collection
- Lead generation
- Data Processing
- Medical Transcription
- Translation & Interpretation
- Verification
- Market Research
Our philosophy is that strength is not in numbers but in quality. Therefore, to be accepted into the FMS Network, vendors must pass a rigorous certification process. We don’t just kick the tires; our team opens the hood and inspects the entire organizational engine before any client introduction is made.
The FMS Network allows outsourcers to spend more time selecting the perfect partner versus sifting through countless brochures, powerpoints and proposals from the wrong contact centers. However, access to our network is just one advantage our clients enjoy. In addition to the qualified network of suppliers, Fine Marketing Solutions’ long-term relationships with government agencies located within the countries we operate further makes accelerating results™ possible by connecting to shorten program launches and benefit from their full support as you invest in their country.
Contact Center Network Certification Process
To become a member of the FMS Network, vendors are put through an in-depth review of operations, technology, client services and human resource solutions. Certified partners possess specific core competencies and a demonstrated ability to deliver quality services. Contact centers in the FMS Network offer a range of core competencies from inbound/outbound sales to customer service and technical support.
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